hepslot Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and hepslot ("hepslot", "we", "us", "our"), the operator of the online gaming platform accessible at hepslot.net ("the Platform"). These Terms govern all aspects of your access to and use of the Platform, including all games, promotional offers, financial transactions, customer support interactions, and any other services provided by hepslot.

By creating an account, making a deposit, participating in any game, or accessing any section of the Platform, you are deemed to have accepted these Terms in full. This acceptance is effective from the moment of first access and remains in force for the duration of your relationship with hepslot. Your continued use of the Platform following any amendments to these Terms constitutes ongoing acceptance of the revised Terms.

These Terms should be read in conjunction with hepslot's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

To register and maintain an active account on hepslot, you must satisfy all of the following eligibility requirements at all times:

• You must be a natural person of at least twenty-one (21) years of age. This is a strict legal requirement under Philippine law and PAGCOR regulations. Persons under 21 years of age are absolutely prohibited from using this Platform.
• You must be physically located within the Philippines at the time of registration and during gameplay. Access from jurisdictions where online gambling is prohibited is not permitted.
• You must have the legal capacity to enter into a binding contract under Philippine law.
• You must not be a current employee, director, officer, agent, or contractor of hepslot, or an immediate family member of any such person.
• You must not have been previously self-excluded from hepslot or any PAGCOR-licensed gaming platform during an active self-exclusion period.
• You must not be acting on behalf of another person or entity. Accounts must be registered and used in your own name only.

hepslot reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within a reasonable period will result in account suspension and withholding of pending withdrawals.

Each individual may register only one (1) account on hepslot. The registration of multiple accounts by a single individual ("multi-accounting") is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances held therein.

3.1 Registration Information

You are required to provide accurate, complete, and current information during registration, including but not limited to your legal full name, date of birth, residential address in the Philippines, valid email address, and a Philippine mobile number. Providing false, misleading, or incomplete registration information is a material breach of these Terms.

3.2 Know Your Customer (KYC) Verification

In compliance with PAGCOR regulations and applicable Philippine anti-money laundering laws, hepslot is required to verify the identity of all account holders prior to processing any withdrawal. KYC verification requires submission of the following:

• A valid, government-issued Philippine photo identification document (e.g., PhilHealth ID, SSS ID, UMID, driver's licence, passport, or Voter's ID)
• Proof of residential address in the Philippines (e.g., utility bill, bank statement, or barangay certificate dated within the last three months)
• Proof of ownership of the payment method used for deposits (e.g., screenshot of GCash or Maya account showing the registered name)

hepslot aims to complete KYC verification within two (2) business days of receiving complete documentation. Withdrawals will be held pending successful KYC completion.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. hepslot will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to maintain adequate credential security. You must notify hepslot immediately at [email protected] if you suspect any unauthorised access to your account.

hepslot accepts deposits exclusively through authorised Philippine payment channels. All deposits must be made in Philippine Peso (PHP / ₱). The following payment methods are supported:

• GCash e-wallet
• Maya (formerly PayMaya) e-wallet
• GrabPay
• QR Ph (InstaPay / PesoNet)
• BPI, BDO, and Metrobank online banking transfers

The minimum deposit amount is ₱100. Maximum deposit limits may apply per transaction and per day, as displayed in the cashier section of your account. hepslot does not accept deposits from credit cards or any payment source that is not registered in the account holder's legal name.

hepslot does not charge fees on deposits; however, your payment provider may apply transaction fees at their discretion. GCash deposits are credited to your hepslot wallet within seconds under normal operating conditions. Bank transfer processing times may vary.

Withdrawals from your hepslot account are subject to the following conditions:

• Your account must have completed full KYC verification prior to any withdrawal being processed.
• The minimum withdrawal amount is ₱500. Withdrawal requests below this threshold will not be processed.
• Withdrawals will only be sent to a payment account registered in your own name and matching the name on your KYC documents. Withdrawals to third-party accounts are strictly prohibited.
• Any active bonus funds and associated wagering requirements must be satisfied before bonus-derived winnings are eligible for withdrawal. Real-money deposits are not subject to wagering requirements.
• hepslot targets same-day processing for verified accounts submitting withdrawal requests before 5:00 PM Philippine Standard Time (PST) on a business day. Requests submitted after this cut-off or on weekends and public holidays will be processed on the next business day.

hepslot reserves the right to conduct enhanced due diligence on any withdrawal request, including requesting additional documentation, if the transaction raises AML (Anti-Money Laundering) concerns under Philippine Republic Act No. 9160, as amended. Processing times may be extended during such reviews.

hepslot offers promotional bonuses, free spins, cashback, and other incentives to eligible players. All bonuses are subject to the following general terms, as well as any specific terms and conditions stated in the individual promotion:

6.1 Wagering Requirements

All bonus amounts are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier is specified in each promotion. Unless otherwise stated, bonus funds must be wagered before real-money funds are used.

6.2 Bonus Abuse

hepslot employs sophisticated detection systems to identify bonus abuse, including but not limited to: exploiting technical errors, coordinated wagering strategies designed to circumvent wagering requirements, and multi-accounting for the purpose of claiming multiple bonuses. Any account found to be engaged in bonus abuse will have bonus balances forfeited, and the account may be permanently closed.

6.3 Eligibility

Bonuses are available to Filipino players aged 21 and above who have registered a single verified account. Employees of hepslot and their immediate family members are not eligible for any promotional offer. hepslot reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

All games available on hepslot — including slots, live dealer casino, sports betting, sabong, poker, Tongits Go, and bingo — are governed by their respective game rules as displayed within each game interface. By participating in any game, you agree to abide by its rules.

7.1 Random Number Generators

All virtual games on hepslot use certified Random Number Generator (RNG) technology that has been independently tested and certified to ensure fair and unpredictable outcomes. hepslot does not alter, influence, or manipulate game outcomes in any way.

7.2 Sports Betting

Sports betting markets, including PBA, NBA, UFC, boxing, and other events, are offered by licensed sports data providers. Odds are subject to change prior to event commencement. hepslot reserves the right to void any bet placed on an incorrect line, cancel any market due to event postponement or cancellation, and apply standard rules governing voided and settled bets.

7.3 Technical Malfunctions

In the event of a technical malfunction, server error, or connectivity failure during a game session, hepslot will make reasonable efforts to restore the session. Where restoration is not possible, hepslot's decision regarding the treatment of the affected game round shall be final. hepslot is not liable for losses resulting from internet connectivity issues on the player's end.

The following activities are strictly prohibited on the hepslot platform and may result in immediate account suspension, forfeiture of balances, and referral to law enforcement authorities:

• Registering more than one account, whether under your own identity or under any false identity
• Using the Platform for any money laundering activity or in violation of Republic Act No. 9160 (Anti-Money Laundering Act of 2001, as amended)
• Using automated bots, scripts, or software to access the Platform or gain an unfair advantage in any game
• Colluding with other players in poker or any other game where such conduct would constitute cheating
• Exploiting software bugs, glitches, or technical errors for financial gain; any winnings derived from such exploitation will be forfeited
• Attempting to reverse-engineer, decompile, or tamper with any software or system used by hepslot
• Engaging in any form of harassment, abusive behaviour, or threatening conduct toward hepslot staff or other players
• Providing false information during registration, KYC, or any other verification process
• Allowing a third party to access or use your hepslot account

hepslot is committed to promoting responsible gaming practices for all Filipino players. We recognise that while the majority of players enjoy gaming as a recreational activity, a minority may develop patterns of gambling that cause harm. hepslot has implemented the following player protection tools, all of which are accessible from your account settings after login:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account. Limits take effect immediately and can only be reduced — not increased — for a 72-hour cooling-off period.
• Loss Limits: Cap the amount you can lose within a defined period. Once your loss limit is reached, gaming is paused until the limit period resets.
• Session Time Limits: Set maximum session durations after which you will be automatically logged out of the Platform.
• Reality Checks: Receive periodic notifications displaying your net gaming result and cumulative session time.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a period ranging from 72 hours to permanent account closure. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

hepslot may also apply protective restrictions to accounts that display patterns consistent with problem gambling, such as unusually rapid bet escalation, repeated reversal of withdrawal requests, or self-reports of financial distress. For full information, please visit our Responsible Gaming page.

All content on the hepslot platform — including but not limited to the hepslot brand name, logo, website design, text, graphics, game interfaces, promotional materials, and software — is the exclusive intellectual property of hepslot or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from the Platform for any commercial purpose without the prior written consent of hepslot.

To the fullest extent permitted by applicable Philippine law, hepslot's total liability to you for any claim arising out of or in connection with your use of the Platform shall be limited to the total amount deposited by you into your hepslot account in the thirty (30) days immediately preceding the event giving rise to the claim.

hepslot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or any other intangible losses, arising out of your use of or inability to use the Platform. This limitation applies regardless of the legal theory under which liability is asserted.

hepslot does not warrant that the Platform will be available uninterrupted or error-free at all times. Scheduled maintenance windows and unplanned outages may occur, and hepslot shall not be liable for any losses arising from service interruptions beyond its reasonable control, including force majeure events.

hepslot collects, processes, stores, and protects your personal data in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations. By using the Platform, you consent to the collection and use of your personal data as described in our Privacy Policy.

Personal data collected during registration, KYC verification, and gameplay is used exclusively for the purposes of operating your account, processing transactions, complying with legal and regulatory obligations, and improving the Platform experience. hepslot does not sell your personal data to third parties.

Data is retained for the periods required by PAGCOR regulations and Philippine AML law, after which it is securely deleted or anonymised. You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal retention requirements, by contacting our support team.

hepslot reserves the right to amend, update, or replace these Terms at any time. Amendments may be made to reflect changes in Philippine law, PAGCOR regulatory requirements, Platform features, or business practices. Where practicable, hepslot will provide advance notice of material changes via a notification on the Platform or by email to your registered address.

The effective date of any amended Terms will be displayed at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and may request account closure by contacting support.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

14.1 Internal Dispute Resolution

In the event of any dispute between you and hepslot arising from your use of the Platform, you agree to first contact hepslot's customer support team via live chat or by email at [email protected] and allow a period of thirty (30) calendar days for hepslot to investigate and respond to the complaint. hepslot is committed to resolving disputes fairly and promptly.

14.2 PAGCOR Regulatory Oversight

As a PAGCOR-regulated platform, hepslot is subject to the jurisdiction and oversight of the Philippine Amusement and Gaming Corporation. Players who are dissatisfied with hepslot's final response to a complaint may escalate their concern to PAGCOR through its official regulatory channels.

14.3 Jurisdiction

Subject to the dispute resolution process above, both parties submit to the exclusive jurisdiction of the courts of the Philippines for the resolution of any legal proceedings arising from these Terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the hepslot platform, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the hepslot website
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Live chat queries are typically answered within three minutes. Email responses are provided within one (1) business day.

For regulatory matters, you may also contact PAGCOR directly through their official Philippine government channels.